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04 / SUPPORT

Help & Support

Quick answers for the parts of the shopping journey that matter.

How do I track an order?

Open My Orders from your account to see the latest status shown by the store.

Is Cash on Delivery available?

COD is available on eligible orders and the checkout will show the available payment option.

How do returns work?

Eligible delivered orders can have a return request started from the order details. The store then moves the request through its return workflow.

Can I change my delivery details?

Use Personal Information to keep your preferred details ready. Always review the checkout address before placing an order.

Need more help?

Email hello@shadesman.com with your order number and the issue you need help with.